My registration link has expired
If you were sent a link to register your software, create an account, and set your password, and that link has expired, do the following: If you are a professional (Attorney or Financial Planner), go to pro.flsgo.com and click Forgot Password. If you are a client, go to client.flsgo.com and click Forgot Password. If you […]
Have you updated the software for the latest tax, guideline, or form changes?
We are often asked whether we have updated the software for the latest changes, whether they be changes in the tax law, child support guideline updates, or revised financial forms. Here’s how you can tell, if you are using the Cloud software (logging in at pro.flsgo.com): If you are using the desktop software:
Can I retrieve files of an associate attorney or other professional who has left the firm?
If you have the Firm Edition of the software, you can retrieve the files of a former attorney, or an an attorney or other professional who has left the firm. Here’s how: Log in to the software. Open the File Manager (top right). At the top of File Manager, click “Case Files of Other Pro” […]
I would like to upgrade my software
If you are using the desktop software and would like to upgrade to a Cloud edition, please do the following: If you are using the Cloud Edition and would like to upgrade to the Firm Edition, please do the following: If you have the Basic Edition (which is both desktop and Cloud), and you would […]
How Can I Renew or Restart My Subscription?
If you are a lapsed subscriber, an inactive subscriber, or a subscriber who canceled, and you wish to resume your subscription or restart your subscription, welcome back! Here is how to resume your subscription with the same account (so you can see your case files): If you are using Cloud software (most subscribers): If that […]
Opening files of former firm member
If you have the Firm edition of the software, members of the firm may open the files of former members. This includes former associates, ex-associates, partners who have left the firm, etc. Here’s how: In the File Manager, the person who wants to open the file should click “Case Files of Other Pro” (top right) […]
At startup, I get the message “Family Law Software has encountered a problem and needs to close.” What should I do?
When you are starting the software, if you get the message saying “Family Law Software has encountered a problem and needs to close,” it is because a file did not download completely or has become corrupted. Just download the software again, starting at the link below, and you should be fine.Download Professional Edition If this […]
How can I set up a KeyCode list on a Windows Terminal Server?
Follow these steps: 1. Make sure your KeyCode file is named keycode.lst 2. Create a folder on the server for the file to reside in. You can create the folder in the same directory that the program installed in, or another folder as long as it is accessible to be read by Family Law Software […]
I am not able to send e-mail from within the program.
Typically, you are having this problem because of a corporate firewall. Unfortuantely, if your corporation’s firewall is blocking e-mail from going out from Family Law Software, there is nothing we can do to get the e-mail to go out. However, you do have an alternative. Anything that we send from within the program, you can […]
How can I clear the cache in my browser, to be sure I am downloading the latest update?
Google Chrome attempts to be “smart,” and not download a file that has already been downloaded. Instead, it copies the file from a place it had already been saved (“cached’) on your computer. When it does that, you do not get the latest Family Law Software update. Because it looks like it is downloading, it […]